Insurance and Shield Plan Support for Hand and Wrist Treatment

Dr Jonathan Lee is a hand surgeon and hand specialist based at Mount Elizabeth Medical Centre, Singapore. We accept a range of insurance plans and corporate insurance networks, listed below. Many patients ask whether their insurance, Integrated Shield Plan, or corporate medical benefits apply to a hand or wrist consultation, investigation, or surgery — this page explains how insurance and Medisave generally work with our clinic.

Coverage always depends on your specific plan, your policy's terms, and the treatment you receive — WhatsApp us at +65 9451 5807 and our team will help you check what applies to you before your visit.

Check Your Coverage

How Insurance and Medisave Generally Apply to Hand and Wrist Care

There are three main ways treatment at our clinic may be supported financially, and they work differently:

Integrated Shield Plans (ISPs) — personal Medisave-linked plans such as PRUShield, AIA HealthShield Gold Max, GREAT SupremeHealth, Singlife Shield, IncomeShield, and HSBC Life Shield. These plans have their own panel arrangements, pre-authorisation requirements, and Letter of Guarantee (LOG) processes, and typically apply differently to consultations than to day surgery or inpatient surgery.
Corporate and network insurance arrangements — billing relationships with insurance networks and third-party administrators, generally covering outpatient consultations and sometimes day surgery, depending on your employer's plan.
Medisave — may be used for certain approved hand and wrist procedures, subject to claim limits. Medisave rules apply to specific procedures rather than all consultations or treatments.

If you are unsure which of these applies to you, our clinic team can help you check before your visit.

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Integrated Shield Plans (Personal)

We accept the following Integrated Shield Plans. Coverage for any specific consultation or procedure still depends on your plan's terms, so we recommend confirming with us before your appointment.

Prudential PRUShield / PRUPanel Connect

We accept Prudential PRUShield. Prudential's PRUPanel Connect network offers an electronic Letter of Guarantee (eLOG) for eligible cashless treatment. If you hold a PRUShield plan, WhatsApp us to confirm your eligibility and any pre-authorisation steps before your visit.

AIA HealthShield Gold Max / AIA Quality Healthcare Partners (AQHP)

We accept AIA HealthShield Gold Max. AIA's Quality Healthcare Partners network is AIA's panel of private specialists for HealthShield Gold Max policyholders. If you hold an AIA plan, WhatsApp us to confirm your eligibility before your visit.

Great Eastern GREAT SupremeHealth

We accept Great Eastern GREAT SupremeHealth. Great Eastern's SupremeHealth plans offer a Letter of Guarantee facility for eligible treatment. If you hold a GREAT SupremeHealth plan, WhatsApp us to confirm your eligibility before your visit.

Singlife Shield

We accept Singlife Shield. If you hold a Singlife Shield plan — including plans previously held under Aviva — WhatsApp us to confirm your eligibility before your visit.

Income IncomeShield

We accept Income IncomeShield. If you hold an IncomeShield plan — formerly under NTUC Income — WhatsApp us to confirm your eligibility before your visit.

HSBC Life Shield

We accept HSBC Life Shield. If you hold an HSBC Life Shield plan — including plans previously held under AXA — WhatsApp us to confirm your eligibility before your visit.

Corporate and Network Insurance Partners

We also work with the following corporate insurance and third-party administrator networks. These arrangements are generally distinct from personal Integrated Shield Plans and typically apply to outpatient consultations; please check with us or your employer's plan administrator for details specific to your cover.

MHC Asia Net — including AIA Clinic, Singlife Aviva PCPCARE, Singlife Aviva Global 8, AXA Clinicare (HSBC), FWD Travel Insurance, Income iMedicare, and QBE Primary Care
Adept — including AXA insurance companies, Great Eastern Life, and Income Insurance
Fullerton Health — including AON, AETNA, and BUPA
Parkway Shenton — including CIGNA, AIA, and IXCHANGE
IHP (Integrated Health Plans) — including AIA, Singlife Aviva, and other IHP-affiliated insurers
Allianz — including HSBC Life and other Allianz-affiliated insurers

If your insurer or corporate network is not listed above, please contact us — we will do our best to help arrange the process for you.

Former Insurer Names You May Still Be Searching For

Insurance providers in Singapore have changed names or merged in recent years. If you are looking for any of the following, you may be looking for their current equivalents — all of which we accept:

Aviva is now part of Singlife.
AXA's Singapore health insurance portfolio is now part of HSBC Life.
NTUC Income is now Income Insurance (the IncomeShield product name remains unchanged).

What to Bring to Your Appointment

If you plan to make a claim through your Integrated Shield Plan or corporate insurance, it may help to bring:

Your referral letter, if your plan or condition requires one
Your NRIC or passport
Your insurance policy card or membership details
Any pre-authorisation or Letter of Guarantee documentation already issued by your insurer

WhatsApp our clinic team beforehand and we can guide you through exactly what's needed for your plan.

Frequently Asked Questions

Is Dr Jonathan Lee on my insurance panel?

We accept the insurers listed above. Exact panel tier and pre-authorisation requirements vary by plan, so we recommend WhatsApp-ing us to confirm before your appointment.

Does my Integrated Shield Plan cover hand or wrist surgery?

This depends on your specific plan, any riders you hold, and whether pre-authorisation or a Letter of Guarantee is required. We recommend confirming this with your insurer and our clinic before your visit.

What is a Letter of Guarantee, and do I need one?

A Letter of Guarantee (LOG) is an arrangement between your insurer and the hospital or clinic that allows eligible treatment to proceed on a cashless basis. Requirements and processes vary by insurer — our clinic team can advise whether one applies to your situation.

Can I use Medisave for a hand or wrist consultation or procedure?

Medisave may be used for certain approved procedures, subject to claim limits, but does not apply to all consultations or treatments. WhatsApp us to check whether your treatment qualifies.

What should I bring to my appointment if I want to claim through my Shield plan?

A referral letter (if required), your NRIC or passport, your policy details, and any pre-authorisation documentation. See "What to Bring to Your Appointment" above.